Emposo complies with the Hays Privacy Policy below: 

Introduction 

 

How to Use This Privacy Policy 

 

 

Context-Specific Privacy Information 

  1. Candidates

This section of the Privacy Policy applies to Candidates.  

You are a Candidate if:  

Individual contractors, freelance workers and employees of suppliers or other third parties put forward for roles with Hays’ Clients as part of an MSP offering or whose details are otherwise processed for the above purposes, will be treated as Candidates for the purposes of this Privacy Policy. 

Hays Candidate Pool 

As a recruitment agency, our main goal is to connect the right Candidates with the right jobs. We can help you whether you are interested in applying for a specific role or are interested in hearing about roles that we are advertising or promoting more generally. We also want to help you to achieve your career aspirations in other ways, such as making training opportunities available to you, preparing and circulating our salary guides and giving guidance to you on things like CV writing and interview technique. Ultimately, as part of our offering to Candidates, we aim to provide a wide range of useful recruitment-related services to help you on your career journeys.  

To make a start towards that goal, we prepare a Candidate profile for you on our database based on the information that you provide to us and/or that we have gathered from other sources, including job boards, professional networking sites and recommendations. We are then able to use this information to match you with roles that might be of interest to you, as well as reaching out to you to provide you with our other recruitment-related support and services.  

If your details are on our database, they will be part of what is sometimes referred to as a ‘Candidate Pool’. In addition to allowing us to both record key information and track your progress against specific jobs, the Candidate Pool will be searched against by our consultants to match you with new and exciting job opportunities. If our consultants identify a potential match when searching the Candidate Pool, they will reach out to you to see if you would be interested in being considered for the role.  If the role is of interest, then we will, in collaboration with you, move forward with the applicable recruitment processes. If the role isn’t of interest to you or our consultants do not consider that the role would be a suitable opportunity for you, your details would remain on the database so that you can be considered for different job opportunities that arise and, of course, so that you can continue to receive our other recruitment-related support and services.  

Right to object: If, at any time, you do not wish to be considered for other vacancies as part of this Candidate Pool, you have the right to object. All you need to do is let us know by contacting your local Hays data team, details of which can be found here. On receipt of an objection, our data team will identify the appropriate measures, including working with you to understand the processing that you are objecting to, if necessary. 

Please note the right to object, is in addition to your rights to opt out to marketing through our unsubscribe process. Details of how to do so can be found here. 

What kind of personal information do we collect? 

So you’re looking for a bit more insight into what data we collect about you? Here’s a more detailed look at the sorts of information that we will collect. The information described below is, of course, in addition to any personal data we are required by law to process in any given situation. 

Depending on the relevant circumstances and applicable local laws and requirements, we will collect some or all of the information listed below to enable us to assess how we can assist you if we reasonably believe you might be interested in, or might benefit from our services, and to offer you employment opportunities which are tailored to your circumstances and your interests. 

 

 In some jurisdictions, we are restricted from processing some of the data outlined below. In such cases, we will only process the data in those jurisdictions to the extent and under the circumstances permitted by law:   

 

Please note that the above list of categories of personal data we collect is not exhaustive.  

To the extent that you access our website or click through any links in an electronic message from us, we will also collect certain data from you. If you would like more information about this, please refer to the context-specific section of this Privacy Policy that applies to Website Users.  

 

How do we collect your personal data? 

We collect Candidate personal data in the following ways:  

 

Personal data you give to us 

as described in the section entitled “What Kind of Personal Information Do We Collect?” above.  

 

Personal data we receive from other sources 

 

Personal data we collect automatically  

 

How do we use your personal data? 

We generally use Candidate data in five ways:  

 

Pre-recruitment Activities 

 

Why and how we process your information  Types of personal data used  Legal basis relied upon 
Collecting and processing data in the course of and to the extent necessary to work out whether you might be interested in or benefit from recruitment services, including by:  

  • collecting data from Candidates and other sources, such as LinkedIn 
  • storing Candidates’ details on our database as part of our Candidate Pool 
  • assessing data against vacancies 
  • Key identification and contact information 
  • Education and employment information 
  • Additional information that you choose to tell us  
  • Information that others provide about you 
  • Automatically collected information 
Legitimate interests, namely it is in our interests and your interests for us to assess whether you may be interested in or benefit from our recruitment services  
Collecting and processing your data in the course of reviewing your information to ascertain how Hays’ recruitment services may assist 
  • Key identification and contact information 
  • Additional information that you choose to tell us 
Legitimate interests, namely it is in our interests and your interests for us to identify how we can help you with your job search 
Collecting and processing your data in the course of communicating with you in relation to Hays’ recruitment services 
  • Key identification and contact information 
  • Additional information that you choose to tell us 
Legitimate interests, namely it is in our interests and your interests to contact and correspond with you as part of providing you with our recruitment services 

 

Recruitment Activities  

Why and how we process your information   Types of personal data used  Legal basis relied upon 
Collecting and processing data in the course of and to the extent necessary to provide recruitment services to Candidates and facilitating the recruitment process including by: 

  • Collecting data from Candidates and other sources, such as LinkedIn 
  • Storing Candidates’ details on our database as part of our Candidate Pool 
  • Assessing data against vacancies 
  • Sending Candidates’ information to Clients, in order to apply for jobs or to assess eligibility for jobs 
  • Enabling Candidates to submit CVs, apply online for jobs or to subscribe to alerts about jobs  
  • Recording Candidates’ question and answer sessions and/or video interviews to support our recruitment services (with the recordings being analysed for training/monitoring purposes and/or shared with Clients and viewed via a secure third party platform) 
  • Making video recordings of Candidates’ participation in training sessions or meetings for internal training/monitoring purposes and/or monitoring internal compliance standards 
  • Recording and respecting any objections that you have indicated to us 
  • Key identification and contact information 
  • Education and employment information 
  • Additional information that you choose to tell us (e.g. information that you tell us in a recording) 
  • Information that others provide about you 
  • Video recording footage 

 

 

We will rely on legitimate interests, namely it is in our interests and your interests for us to provide you with our recruitment services and for you to receive them in order for us to function as a profit-making business, and to help you and other Candidates to find employment 

If you have entered or are about to enter into a contract with us or if you are making a request in the course of doing so, we may rely on the performance of a contract legal basis to the extent that the processing activity that we are seeking to conduct is necessary for the purposes of the contract or your request  

To the extent that we record a video of you, we will ask for your consent before we start recording but will rely on legitimate interests in relation to our use of the data for training/monitoring and for monitoring compliance standards  

 

Processing Candidates’ data to facilitate payroll and invoicing processes 
  • Key identification and contact information 
  • Education and employment information 
  • Financial information  

 

Legitimate interests, namely it is in our interests and your interests to: 

  • ensure that our business runs smoothly, so that we can carry on providing services to Candidates like you  
  • ensure that you are appropriately remunerated 

If you have entered or are about to enter into a contract with us or if you are making a request in the course of doing so, we may rely on the performance of a contract legal basis 

Collecting and processing Candidates’ data in the course of carrying out: 

  • customer satisfaction surveys 
  • Hays market research which we will use to inform our marketing materials and other informational materials such as whitepapers, reports and articles (e.g. our salary guides) 

To the extent that any data is published, this will be in aggregated/anonymised form only 

 

  • Key identification and contact information 
  • Additional information that you choose to tell us 

 

Legitimate interests, namely it is in our interests to: 

  • improve and develop the recruitment services that we provide to you by considering your feedback and feeding this into our processes where we deem necessary 
  • gain an insight into the careers, goals and aspirations of the Candidates to whom we provide services in order to market our service offering to help differentiate us in a competitive marketplace 
Collection and processing Candidates’ data in the course of requesting feedback and suggestions to improve Hays’ business, via the Hays innovation platform or otherwise 
  • Key identification and contact information 
  • Education and employment information 
  • Financial information 
  • Information that others provide about you 
  • Additional information that you choose to tell us 
Legitimate interests, namely it is in our interests and the interests of our Clients and Candidates to: 

  • improve and develop our recruitment services to provide Clients with the best possible end-to-end service and enhance our service offering by considering feedback and feeding this into our processes where appropriate 
  • gain an insight into the careers, goals and aspirations of the Candidates to whom we provide services in order to help differentiate us in a competitive marketplace 
  • address any issues that which are brought to our attention  
Collecting and processing Candidates’ data in the course of communicating with Candidates in relation to services-related issues and providing customer support by processing requests for support  
  • Key identification and contact information 
  • Additional information that you choose to tell us 

 

We will rely on legitimate interests, namely it is in our interests and your interests to: 

  • address any issues that you have been experiencing  
  • improve and develop the recruitment services that we provide to you by considering your feedback and feeding this into our processes where we deem necessary 

If you have entered or are about to enter into a contract with us or if you are making a request in the course of doing so, we may rely on the performance of a contract legal basis in relation to using your data in the course conducting communications relating to our services with you 

Processing Candidates’ data to enable them to receive recruitment-related support and services, such as:  

  • specialist online training 
  • interactive features of services 
  • recruitment-related services via the Hays App 
  • guidance in relation to CV writing and interview technique 
  • making our publications (such as our salary guides) available to you 

 

  • Key identification and contact information 
  • Additional information that you choose to tell us 
  • Information that others provide about you 
  • Certain automatically collected information e.g. User choices and information about your use of these services  

 

 

We will rely on legitimate interests, namely it is in our interests and your interests to: 

  • recommend and grant you with access to our specialist online training or some of our more interactive services as this might help with your job search 
  • provide you with the best possible end-to-end service and enhance our service offering to you and to help differentiate us in a competitive marketplace 

If you have signed up to receive these recruitment-related services (either separately or because they form part of the recruitment services to which you have already signed up) or if you are making a request in the course of doing so, we may rely on the performance of a contract legal basis to the extent that the processing activity that we are seeking to conduct is necessary for the purposes of the contract or your request  

Processing Candidates’ data in the course of carrying out Hays’ obligations arising from any contracts entered into between Hays and third parties in relation to Candidates’ recruitment, such as potential employers to whom we are committed to identifying the most suitable Candidates for roles in their organisations 
  • Key identification and contact information 
  • Education and employment information 
  • Financial information 
  • Information that others provide about you 
  • Additional information that you choose to tell us 

 

We will rely on legitimate interests, namely it is in our interests and your interests to fulfil our obligations under agreements with third parties such as potential employers so that we can help you find employment 

If you have entered or are about to enter into a contract with us or if you are making a request in the course of doing so, we may rely on the performance of a contract legal basis to the extent that the processing activity that we are seeking to conduct is also necessary for the purposes of our contract with you (as well of the third party)  

Verifying details that a Candidate has provided or to request information (such as references, qualifications and potentially any criminal convictions, to the extent that this is appropriate and in accordance with local laws) 
  • Key identification and contact information 
  • Education and employment information 
  • Criminal conviction data 
  • Information that others provide about you 
  • Additional information that you choose to tell us  

 

For criminal conviction data, we will obtain your explicit consent.  

For all other types of data: 

  • we will rely on the legitimate interests legal basis, namely it is in our interests and your interests to verify that all of the information that you have provided to us is true and accurate and to obtain references about your prior conduct as part of the process of finding you employment 
  • if you have entered or are about to enter into a contract with us or if you are making a request in the course of doing so, we may rely on the performance of a contract legal basis to the extent that verifying details that you have provided or the requests that we need to make are necessary for the purposes of our contract with you.  
In certain jurisdictions, collecting and processing Candidates’ data for the purpose of screening them against EU and UK anti-terror/sanctions lists or similar 
  • Key identification and contact information 
  • Criminal conviction data 
  • Financial information 
  • Information that others provide about you 
  • Additional information that you choose to tell us  
In certain jurisdictions, we may need to rely on the “compliance with a legal obligation” legal basis to the extent that we are required by applicable law to conduct these checks. 

In jurisdictions where we are not under a legal obligation to carry out such checks, we rely on the “legitimate interests” legal basis, for example where we are prohibited from making payments to persons on anti-terror/sanctions lists, and/or to protect Hays employees, Hays’ business and reputation. 

If this involves the processing of special category data or criminal offence data, we will only process this information if the laws in your jurisdiction permit us to do so and there is an appropriate legal basis for us to do so under the data protection laws of your jurisdiction. 

In certain jurisdictions, using a web-based video identity verification process to verify a Candidate’s identity if we do not meet them in person and document this process 
  • Key identification and contact information (including a copy of driving licence and/or passport/identity card) 
  • Additional information that you choose to tell us 
  • Video recording footage 

 

To the extent that this is carried out in your jurisdiction, we will ask for your consent before we start recording but rely on the legitimate interests condition (it is in our legitimate interests to maintain internal compliance standards) in relation to our use of the data that we capture to verify your identity.  

For more information in relation to your jurisdiction, please click here 

In certain jurisdictions, collecting and processing data for the purposes of conducting compliance checks  
  • Key identification and contact information 
  • Education and employment information 
  • Financial information  
  • Information that others provide about you 
  • Additional information that you choose to tell us 
Legitimate interests, namely it is in our and our clients’ interests to verify that you have or will have the correct worker/employment status for a role, project and/or prospective employer so that we can adhere to our staffing compliance obligations and to protect Hays’ business and reputation and if applicable client’s business and reputation. 
Collecting and processing Candidate data in the course of carrying out assessment and development activities such as psychometric evaluations or skills tests – for more information in relation to your jurisdiction, please click here  
  • Key identification and contact information 
  • Additional information that you provide or choose to tell us during the evaluation/skills test (including in relation to your performance) 

 

Legitimate interests, namely it is in our interests and your interests for us to provide you with the services of our Assessment and Development departments, namely in relation to psychological assessment and research, assessment centres, competency management, reorganisation issues, management development, career development, mobility, outplacement, career transition and coaching.   
Processing Candidates’ data when carrying out investigations (whether relating to whistleblowing disclosures or otherwise) to the extent that this involves or relates to the Candidate 
  • Key identification and contact information 
  • Information that others provide about you 
  • Additional information that you provide or choose to tell us 
Legitimate interests, namely it is in our interests and your interests for us to investigate or respond to any incidents, complaints or grievances and prepare reports in relation to the same. 

We may also have other legal obligations that we need to comply with in relation to this data (e.g. to the extent that we have any reporting obligations in your jurisdiction which requires us to disclose your data to a regulatory authority). 

 

Marketing Activities 

 

Why and how we process your information   Types of personal data used  Legal basis relied upon 
Using Candidates’ data to carry out marketing activities to promote our services through digital channels including in relation to: 

  • marketing our full range of recruitment services (permanent, temporary, contract, outplacement, MSP programmes and RPO services) to them 
  • sending Candidates details of reports, promotions, offers, networking and client events, and general information about the industry sectors which we think might be of interest to them 
  • sending Candidates information and providing assistance in relation to the recruitment-related support and services that we provide 
  • providing Candidates with information about certain discounts and offers that they are eligible for by virtue of their relationship with Hays 
  • Key identification and contact information 
  • Automatically collected information  
If we have obtained your contact details from an occasion when you previously engaged with us and we are e-marketing other recruitment-related services of our own, we will rely on soft opt-in consent if we consider that the legitimate interests legal basis applies, namely if we wish to reach out to you to tell you about our services and we consider that it would be in your interests to hear about similar services to those that you have already expressed an interest in 

In all other circumstances, we will obtain your opt-in consent 

Collection of data via cookies, tracking pixels or UTM parameters and use of data to show users Hays adverts and other content on other websites, for example, Facebook 

 

  • Key identification and contact information 
  • Automatically collected information 
We will obtain your consent via the Cookie Preferences link on our website  

If you do not want us to use your data in this way, please turn off the “Advertising Cookies” option (please refer to our Cookies Policy 

Even where you have turned off advertising cookies, it is still possible that you may see a Hays advert, but in this case it won’t have been targeted at you personally, but rather at an anonymous audience 

Please note that if you access Hays’ services across multiple devices, you may need to adjust your settings (e.g. if you want to turn off advertising cookies) via the Cookie Preferences link on each of your devices  

Lookalike targeting and other data driven marketing: providing lists of certain Candidates’ data to Facebook and Google to enable them to find an audience of people with similar characteristics or demographics to these Candidates (which will not include these Candidates) for Hays’ marketing purposes. 

Facebook’s policy is to irreversibly hash such lists prior to use, match the hashed data against their own customers, generate the lookalike audience, then delete the original list and use it for no other purpose. We will not have access to the identity of anyone in the lookalike audience, unless they choose to click on the advertisements. 

  • Key identification and contact information 
  • Automatically collected information (advertising identifiers) 
We will obtain your opt-in consent for the collection of advertising identifiers via the Cookie Preferences link on our website  

We will share these advertising identifiers with Facebook and Google in reliance on the legitimate interests legal basis, namely it is in our interests to identify and target advertisements to potential customers who share characteristics or demographics with our existing customers, unless we are required by local law to obtain your consent in which case we will obtain such consent via our consent management tool  

Displaying excerpts from Candidates’ profiles for promotional purposes on Hays’ website(s) to provide examples of success stories  
  • Key identification and contact information 
  • Education and employment information 
  • Additional information that choose to tell us (we may ask you for additional details for the purposes of the story that we tell about you)  

 

We will always ask for your explicit consent before featuring you in this way on the website 
Use of Candidates’ data in the course of making service and marketing communications via WhatsApp 
  • Key identification and contact information 
  • Automatically collected information 
We will ensure that you have opted-in (and therefore provided your consent) through one of a number of channels: 

  • when you signing up to WhatsApp job alerts on the website 
  • submitting an opt-in message direct to one of our WhatsApp channels 
  • clicking through on a sign-up button on an invite electronic message. 

 

Special category data 

 

Why and how we process your information   Types of personal data used  Legal basis relied upon 
Collecting and analysing Candidates’ data in order to assess and ensure our compliance with equal opportunities obligations  

 

 

 

 

Details of racial or ethnic origin, sexual orientation, religious or other similar beliefs, and physical or mental health, including disability-related information  We will process your personal data in this way if our processing is necessary for the purposes of (and we have a legitimate interest in) keeping under review the existence or absence of equality of opportunity or treatment between groups of people and local laws allow us to process your data in this way without obtaining your consent 

If local law requires us to obtain your consent, we will do so 

Sharing Candidates’ data (that has been collected to assess and ensure our compliance with equal opportunities obligations) with Clients (including to their internal or external auditors) where this is contractually required or the Client specifically requests such information to enable them to comply with their own employment processes  Details of racial or ethnic origin, sexual orientation, religious or other similar beliefs, and physical or mental health, including disability-related information  We will obtain your explicit consent before we share your data in this way 
Processing medical history/health-related data to make reasonable adjustments during the recruitment process 

 

Medical history/physical or mental health-related data  We will process your personal data in this way if we have a legitimate interest in and it is necessary for us to process your data for health and social care purposes (e.g. to assess the working capacity of an employee or potential employee for an employer) and local laws allow us to process your data in this way without obtaining your consent 

If local law requires us to obtain your consent, we will do so 

Processing health-related data to when we need to use or offer occupational health to Candidates in the context of certain types of roles (e.g. teaching, nursing or night work)  Medical history/physical or mental health-related data  We will process your personal data in this way if we have a legitimate interest in and it is necessary for us to process your data for health and social care purposes (e.g. the provision of health care or treatment) and local laws allow us to process your data in this way without obtaining your consent 

If local law requires us to obtain your consent, we will do so 

Processing health-related information arising from or in connection with the COVID-19 or other pandemics where this is required for a role that you are interested in applying for or where volunteered by you  Test results (whether positive or negative), or vaccination history (including medical conditions relating to or affecting vaccination) where appropriate  We rely on legitimate interests, namely it is in our and your interests for us to collect and share your health-related information if this is required for a role that you are interested in applying for 

We may also rely on the vital interests and the public interest lawful bases, namely to protect against serious cross-border threats to health   

We may process your health and travel-related information pursuant to Article 9(2)(i) of the GDPR to enable us to process health-related information arising from or in connection with the COVID-19 pandemic to prevent the spread of and assess the risk of COVID-19 and other infectious viruses and diseases 

If local law requires us to obtain your consent, we will do so 

Processing criminal convictions data when carrying out background checks   Details of any criminal convictions disclosed by Candidate on the Candidate Application Form 

Details of any criminal convictions obtained via background checks that we are required to carry out where this is necessary for us to comply with our legal obligations in connection with a Candidate’s search for work (e.g. if we put a Candidate forward for certain roles which require a certain type of background check to be carried out) 

 

We will obtain your explicit consent in the Candidate Application Form though where local laws allow us to do so, we may need to request a Disclosure and Barring Service Check (or equivalent applicable check in your jurisdiction) without your consent where this is necessary for us to comply with our legal obligations in connection with your search for work 
Processing certain types of Candidate data in order to calculate entitlement to annual leave   Medical history/health-related data 

Religious affiliation  

We will process your personal data in this way if our processing is necessary for the purposes of (and we have a legitimate interest in) carrying out the obligations and exercising Hays’ specific rights in the field of employment and social security and social protection law and local laws allow us to process your data in this way without obtaining your consent 

If local law requires us to obtain your consent, we will do so 

Processing the sensitive/special category personal data of individuals connected with Candidates, for example: 

  • where a Candidate discloses this to us in the course of providing next-of-kin details  
  • to allow the relevant Candidate to access certain benefits  
Details of sexual orientation, and physical or mental health, including disability-related information  We will process your personal data in this way if our processing is necessary for the purposes of (and we have a legitimate interest in) carrying out the obligations and exercising Hays’ specific rights in the field of employment and social security and social protection law and local laws allow us to process your data in this way without obtaining your consent 

If local law requires us to obtain your consent, we will do so 

 

To help us to establish, exercise or defend legal claims 

 

Why and how we process your information   Types of personal data used  Legal basis relied upon 
Preserving, sharing and otherwise processing Candidate data to establish, exercise or defend legal claims  

 

The actual information used depends on the factual circumstances, but could include any of the following: 

  • Key identification and contact information 
  • Education and employment information 
  • Special category information  
  • Criminal conviction data 
  • Financial information  
  • Automatically collected information 
  • Information that others provide about you 
  • Additional information that you choose to tell us  
Legitimate interests, namely it is in our interests to seek and receive legal advice should we need it and to protect ourselves in the context of litigation and other disputes 

In the unlikely event that we need to process any special category information or criminal conviction data for this purpose, we will only do so where local law allows us to process such data to establish, exercise or defend legal claims   

 

Profiling, Algorithms and Automated Decision Making 

 

Why and how we process your information   Types of personal data used  Legal basis relied upon 
Collection of data via personalisation cookies/pixels/UTM parameters and use of this data for profiling purposes so that we can show Candidates both targeted and personalised content. This will include: 

  • personalising Candidates’ website experience, including in relation to the roles that are brought to their attention when visiting the website 
  • making recommendations for editorial content that we think may be of interest to Candidates (e.g. reports about developments in their industry) 
  • personalising the marketing content that Candidates receive via the website, electronic message and other marketing channels (where they have consented to that marketing) 

These personalisation cookies/pixels/UTM parameters are used to understand how Candidates engage with the website by recording their visit to the website, the pages they have visited, the interactions they have made and the links they have followed 

We will use this information to understand what they may be interested in and tailor what we show and send to them accordingly 

 

  • Key identification and contact information 
  • Education and employment information  
  • Automatically collected information 
  • Additional information that you choose to tell us 

More specifically, this will include: 

  • Personal information and information about the Candidate’s job search (i.e. as submitted via form or pulled through from our Systems) 
  • Details of Candidates’ interactions with the website (e.g. applications, web page visits), and other information pulled through from the Systems (e.g. job title, past applications) 
  • Location data – either inferred from jobs, IP, or application history, or system stored data 
  • Digital identifiers – IP address, personalisation cookies  
  • Website browsing data, form submission data and electronic message engagement data 
  • Marketing preferences 
We will obtain your consent via the Cookie Preferences link on our website before we place personalisation cookies/pixels/UTM parameters on your device and enable this functionality 

If you do not wish to provide your consent to us placing a personalisation cookie/pixel/UTM parameter on your device, please turn off the “Functionality Cookies” and “Advertising Cookies” options (please refer to our Cookies Policy) 

Please note that if you access Hays’ services across multiple devices, you may need to adjust your settings via the Cookie Preferences link on each of your devices.   

Notwithstanding our collection of consent prior to placing personalisation cookies/pixels/UTM parameters onto your device, we will rely on the legitimate interests condition in relation to the personalisation activities that we subsequently carry out 

We consider that it is in our interests (and sometimes your interests) to:  

  • increase engagement with and improve the experience of using our services by increasing the relevance of the content that you see across the Hays websites and electronic message campaigns 
  • increase application numbers, conversion rates and application usefulness through providing tailored job recommendations to you  
  • encourage you to come back to our website by making this most helpful experience possible  
  • reduce website bounce rate 
  • increase electronic message engagement rate (i.e. the frequency with which users click through) 
We may capture and analyse Candidates’ web-based behaviours using various items of data e.g. number of job ads read/applied for online, number and type of articles read, number of web visits made, membership of “talent pools”/segments – see below) in order to award a Candidate a weighted “approachability score” with a view to providing insights into Candidates’ needs and to allow Hays to follow up where needed 

Consultants will use these scores as part of the shortlisting and ranking activities described in more detail below and as a factor in determining whether to approach/show roles to a Candidate, which will serve to supplement other data that Hays holds about the Candidate 

Our collection of web-based data will rely on the personalisation cookies/pixels/UTM parameters that we place on your device as part of the personalisation activities as described above 

 

 

  • Key identification and contact information 
  • Education and employment information  
  • Automatically collected information 
  • Information that others provide about you 
  • Additional information that you choose to tell us 

 

We will obtain your  consent via the Cookie Preferences link on our website before we place personalisation cookies/pixels/UTM parameters on your device 

If you do not wish to provide your consent to us placing a personalisation cookie on your device, please turn off the “Functionality Cookies” and “Advertising Cookies” options (please refer to our Cookies Policy 

Please note that if you access Hays’ services across multiple devices, you may need to adjust your settings via the Cookie Preferences link on each of your devices 

However, please note that we may still carry out engagement scoring activities even if a personalisation cookie is not placed on your device (e.g. we may consider the information that we already hold about you on our Systems with a view to allocating you an engagement score even if you have opted out of the personalisation cookie)  

Notwithstanding our collection of consent prior to placing personalisation cookies/pixels/UTM parameters onto your device, we will rely on the legitimate interests condition in relation to allocating you an engagement score and our subsequent use of this score  

We consider that it is in our legitimate interests to allocate you with an engagement score in order to help our consultants to make decisions in relation to suggesting relevant roles and sending relevant communications to you  

We may use the data that we collect via personalisation cookies/pixels/UTM parameters e.g. web-based behaviours such as details of Candidates’ interactions with the website (e.g. applications, web page visits), to enrich the Candidate data and existing profiles about them that we already hold on our Systems 

 

  • Key identification and contact information 
  • Education and employment information  
  • Automatically collected information 

 

We will obtain your consent via the Cookie Preferences link on our website before we place personalisation cookies/pixels/UTM parameters on your device   

If you do not wish to provide your consent to us placing a personalisation cookie on your device, please turn off the “Functionality Cookies” and “Advertising Cookies” options (please refer to our Cookies Policy 

Please note that if you access Hays’ services across multiple devices, you may need to adjust your settings via the Cookie Preferences link on each of your devices   

Notwithstanding our collection of consent prior to placing personalisation cookies/pixels/UTM parameters onto your device, we will rely on the legitimate interests condition in relation to using data that we collect about you to enrich your existing profile on our Systems   

We consider that it is in our legitimate interests to enrich the data that we hold about you to help our consultants to make decisions in relation to suggesting relevant roles and sending relevant communications to you 

Analysing Candidates’ data by continuously tracking and monitoring their experience and account activity in order to profile them and allocate them to “talent pools” within our wider Candidate Pool based on their attributes and behaviours (e.g. previous roles, skills, industry experience, location, when a Candidate is willing to work) 

Talent pools are used as a means of managing the Candidate database, placing Candidates in roles and marketing to Candidates 

The assignment of Candidates to talent pools is a fully automated process and can involve the use of bots 

 

  • Key identification and contact information 
  • Education and employment information  
  • Automatically collected information 
  • Information that others provide about you 
  • Additional information that you choose to tell us 

 

 

Legitimate interests, namely it is in our interests to use profiling methods to place you and your Candidate profile into groups or segments with other Candidates, based on your interests, habits, attributes and/or preferences in order to:   

  • help us to optimise the matching of Candidate profiles to roles and improve the effectiveness and efficiency of the recruitment cycle 
  • allow us to keep track of whether we have enough suitable Candidates to fulfil our business needs and those of our Clients at all times 
  • help our consultants to make decisions in relation to suggesting relevant roles and sending relevant communications to you 
We may use profiling methods in relation to Candidates’ data so that we can: 

  • place them and other suitable Candidates on shortlists for particular roles based on prescribed criteria, which will allow our consultants to identify the most appropriate Candidates for roles in the most efficient manner efficiently; and 
  • recommend roles based on how a Candidate’s interests, habits, attributes and/or preferences, rank in comparison to other Candidates 

Our intention is for any such activities (which might involve using automated processes to profile, select, screen, rank, grade, shortlist and/or put forward Candidates for roles) to complement rather than completely replace the activity of our consultants 

  • Key identification and contact information 
  • Education and employment information  
  • Automatically collected information 
  • Information that others provide about you 
  • Additional information that you choose to tell us 

 

Legitimate interests, namely it is in our interests to use profiling methods to place you and your Candidate profile into groups or segments with other Candidates, based on your interests, habits, attributes and/or preferences in order to:   

  • help us to optimise the matching of Candidate profiles to roles and improve the effectiveness and efficiency of the recruitment cycle 
  • help our consultants to make decisions in relation to suggesting relevant roles to you 

If these shortlisting and ranking activities amount to Automated Decision Making for the purposes of Article 22 of the GDPR, we will only conduct these activities where we deem this to be necessary for the completion of pre-contractual steps taken at your request.  We think it is reasonable to assume that, as a Candidate, you are hoping to enter into an employment contract, and that by using our services you are asking us to take the necessary steps for this purpose. Such steps might include, for example, checking you meet certain requirements for a particular role. If the role is very popular, we may have to check the eligibility of a large number of potential Candidates – we may therefore use automated decision making to filter this pool of Candidates down to a more manageable number. 

 

Compliance with a legal obligation  

 

Why and how we process your information   Types of personal data used  Legal basis relied upon 
Accessing, preserving and disclosing Candidates’ data if there is a valid legal request from a regulator, law enforcement, authority or if we otherwise have a legal duty to do so  

 

 

 

 

The actual information used depends on the factual circumstances, but could include any of the following: 

  • Key identification and contact information 
  • Financial information  
  • Automatically collected information 
  • Education and employment information 
  • Information that others provide about you 

 

 

Compliance with a legal obligation including where: 

  • we are in receipt of a court order to disclose information for the purposes of court proceedings in the context of civil and commercial matters 
  • we are compelled by law enforcement agencies to provide data in relation to a criminal investigation 
  • we need to comply with our obligations under consumer law, for example competition legislation 
  • we need to comply with our obligations under companies legislation and tax law, for example, to provide details of your remuneration and tax paid 
  • we need to comply with our obligations under data protection laws 
  • we need to comply with our obligations under employment laws (e.g. those which require us to track the number of hours you have worked) 

 

Preserving and sharing Candidates’ data with others including law enforcement agencies and to respond to legal requests when we are not compelled by applicable law but have a good faith belief it is required by law in the relevant jurisdiction  The actual information used depends on the factual circumstances, but could include any of the following: 

  • Key identification and contact information 
  • Financial information  
  • Automatically collected information 
  • Information that others provide about you 
Even where we are not under a legal obligation to process your data, we will, under certain circumstances, have a legitimate interest in cooperating with law enforcement agencies and other bodies in order to assist, for example, with the prevention and detection of crime  
Processing Candidates’ data when verifying documents and information requested from and provided by Candidates to prove that they have the right to work in a particular jurisdiction 

 

 

  • Key identification and contact information (e.g. a copy of your passport and proof of address) 
  • Education and employment information (e.g. immigration status and work permit if applicable) 
  • Financial information (e.g. social security number or equivalent in your country)  
We will process your data where this is necessary for us to comply with our legal obligations in relation to ensuring that you have the right to work in a particular jurisdiction   

 

Sharing of data 

 

Why and how we process your information   Types of personal data used  Legal basis relied upon 
Disclosing Candidates’ data to the recipients listed in the section entitled “Who do we share your personal data with”, including the transfer, storage and processing of such data outside of the UK/European Economic Area for the purposes listed in the preceding tables 

 

The actual information used depends on the factual circumstances, but could include any of the following: 

  • Key identification and contact information 
  • Financial information  
  • Education and employment information 
  • Special category data 
  • Criminal conviction data 
  • Automatically collected information  
  • Information that others provide about you 
  • Additional information that you choose to tell us  

 

  • The disclosure is necessary (e.g. to potential employers) to conclude and perform any contracts that we have entered into with you (see section entitled Recruitment Activities above) 
  • The disclosure (e.g. to tax, audit, or other authorities) is necessary for the compliance with a legal obligation to which we are subject (see section entitled Compliance with a legal obligation above)  
  • The disclosure (e.g. to our professional advisers) is necessary to help us to establish, exercise or defend legal claims 
  • We have obtained your consent (e.g. when we share your special category data with Clients (including to their internal or external auditors) where this is contractually required or the Client specifically requests such information to enable them to comply with their own employment processes 
  • The disclosure is necessary for health and social care purposes (e.g. to an occupational health specialist to enable the provision of support during the recruitment process if an Candidate suffers from a health condition or disability) 
  • The disclosure is necessary for carrying out the obligations and exercising Hays’ specific rights in the field of employment and social security and social protection law (e.g. on an intragroup basis when assessing and effecting your entitlement to annual leave/certain benefits) 
  • The disclosure is necessary for the purposes of ‘legitimate interests’ pursued by us (as detailed in the tables above) 

2. TEMPORARY WORKERS

This section of the Privacy Policy applies to Temporary Workers.

Temporary Workers include someone who becomes employed or engaged by Hays for the purposes of undertaking temporary work for a Client or other Hays group company. If you are a Temporary Worker, we will also continue to process your personal data as a Candidate throughout the duration of your temporary work assignment and thereafter, in accordance with the terms of this Privacy Policy. The question of whether and the extent to which the Recruits Privacy Policy and the Staff Privacy Policy apply to you as a Temporary Worker depends on local law requirements. For more information in relation to your jurisdiction, please click here. Temp Relationship means our contractual relationship with Temporary Workers while they are employed or engaged directly by us.

WHAT KIND OF PERSONAL INFORMATION DO WE COLLECT?

If we employ or engage you as a Temporary Worker directly, we will, depending on the relevant circumstances and applicable local laws and requirements, collect some or all of the information listed below (in addition to the data collected about Candidates) in order to ensure that our Temp Relationship runs smoothly and that we are able to comply with our contractual and other duties to each other, and to our Clients, as part of our Temp Relationship and our duties to third parties such as tax authorities and government agencies. In some jurisdictions, we are restricted from processing some of the data outlined below. In such cases, we will only process the data in those jurisdictions to the extent and under the circumstances permitted by law:

 

Please note that the above list of categories of personal data we collect is not exhaustive.

A number of elements of the items listed above are required to enable us to fulfil our contractual duties to you or to others. Some, for example your social security number (or equivalent) are required by statute or other laws. Other items may simply be needed to ensure that our Temp Relationship can run smoothly, or to run our business.

Depending on the type of personal data in question and the grounds on which we may be processing it, should you decline to provide us with such data, we may not be able to fulfil our contractual requirements or, in extreme cases, may not be able to continue with our Temp Relationship.

HOW DO WE COLLECT YOUR PERSONAL DATA?

If we employ or engage you as a Temporary Worker directly, we collect your data (in addition to the data already collected about Candidates) in the following ways:

Below are some more details about each of these methods.

 

Personal data you give to us

Hays needs to know certain information about you in order to fulfil our obligations to you, to ensure that you are properly fulfilling your obligations to us, and to ensure that we are both fulfilling our obligations to others. This information will enable us to operate a usual Temp Relationship, along with all that entails.

There are numerous ways that you can share your information with us in addition to the information you share as a Candidate. Where appropriate and in accordance with any local laws and requirements, these may include:

The types of information that we receive from you in this way include:

as described in the section entitled “What Kind of Personal Information Do We Collect?” above.

 

Personal data we receive from other sources

We also receive personal data about you from other sources. Depending on the relevant circumstances and applicable local laws and requirements, these may include personal data received in the following situations:

The types of information that we receive about you in this way include:

as described in the section entitled “What Kind of Personal Information Do We Collect?” above.

 

HOW DO WE USE YOUR PERSONAL DATA?

If we employ or engage you as a Temporary Worker directly, we use your data for the following purposes:

Some more detailed information about the way in which your data is processed can be found in the Recruits Privacy Policy. For example, during the on-boarding process with Hays, Temporary Workers will be treated in a similar way as recruits for Hays roles and their personal data during the recruitment process for such roles will be processed in the ways described in the Recruits Privacy Policy. Depending on the applicable local laws, we appreciate that you are not a ‘Recruit’ in the sense of that Policy but given that we use the data in a similar way, for the same purposes, we thought you wouldn’t mind having a quick look at that policy if you were interested in a greater level of detail.

The question of whether and the extent to which the Recruits Privacy Policy and the Staff Privacy Policy apply to you as a Temporary Worker depends on local law requirements. For more information in relation to your jurisdiction, please click here.

 

Temp Relationship Activities

 

Why and how we process your information Types of personal data used Legal basis relied upon
Collecting and processing data in the course of and to the extent necessary to facilitate the Temp Relationship, including by:

·      Facilitating payroll and invoicing processes

·      Determining the terms on which Temporary Workers work during the Temp Relationship

·      Storing Temporary Worker details on database (including start dates and duration of the length of assignment, hours worked during assignments, and (in some jurisdictions) records of any promotions, salary rises or bonuses awarded)

·      Assessing Temporary Workers’ performance

·      Giving Temporary Workers feedback in relation to assignments

·      Managing absences

·      Temporary worker information

·      Special category information

If you have entered into a Temp Relationship with us, we will rely on the performance of a contract legal basis to the extent that the processing activity that we are seeking to conduct is necessary for the purposes of the contract that we have entered into with you

We will otherwise rely on legitimate interests, namely it is in our interests and your interests for us to facilitate the Temp Relationship

If we need to process your special category data (e.g. details of any sickness absence including health-related information), we will process your personal data in this way if we have a legitimate interest in and it is necessary for us to process your data for health and social care purposes and local laws allow us to process your data in this way without obtaining your consent. If local law requires us to obtain your consent, we will do so.

 

 

 

 

 

Sharing of data

 

3. CLIENTS

This section of the Privacy Policy applies to Clients.

Clients include our customers, clients, and others to whom Hays provides services in the course of its business or whom Hays reasonably considers would be interested in our services. In certain circumstances, Hays provides services to individual employees who work for Client organisations, such as training courses to teaching staff who work for Clients in the education sector. Please note that in this context, Hays requires Clients to communicate the relevant parts of this Privacy Policy (namely the sections directed at Clients, Visitors and Website Users) to their employees.

WHAT KIND OF PERSONAL INFORMATION DO WE COLLECT?

So you’re looking for a bit more insight into what data we collect about you? Here’s a more detailed look at the sorts of information that we will collect. The information described below is, of course, in addition to any personal data we are required by law to process in any given situation.

The data we collect about Clients is actually very limited. We generally only need to have your contact details or the details of individual contacts at your organisation to enable us to ensure that we can reach out to you about our services, ensure our relationship runs smoothly and in certain circumstances, provide services to your employees. We also hold information relating to your online engagement with Candidate profiles and other material published by Hays, which we use to ensure that our marketing communications to you are relevant and timely. We may also hold extra information that someone in your organisation has chosen to tell us. In certain circumstances, such as when you engage with our Finance and Debt Recovery teams, our calls with you may be recorded, depending on the applicable local laws and requirements. If we need any additional personal data for any reason, we will let you know:

About yourself or individual contacts at your organisation, including:

 

Please note that the above list of categories of personal data we collect is not exhaustive.

To the extent that you access our website or click through any links in an electronic message from us, we will also collect certain data from you. If you would like more information about this, please refer to the Context-Specific section of this Privacy Policy that applies to Website Users.

 

HOW DO WE COLLECT YOUR PERSONAL DATA?

We collect Client personal data in the following ways:

 

Personal data that we receive directly from you

as described in the section entitled “What Kind of Personal Information Do We Collect?” above.

 

Personal data we receive from other sources

 

 

Personal data we collect via our website or through links and electronic messages

 

HOW DO WE USE YOUR PERSONAL DATA?

We use Client information for:

 

Providing our services

 

Why and how we process your information Types of personal data used Legal basis relied upon
Collecting and processing data in the course of and to the extent necessary to reach out to Clients about our services, including by:

·      Storing Client details (and updating them when necessary) on Hays’ database, so that Hays can contact Clients in relation to our services;

·      Keeping records of Hays’ conversations and meetings with Clients, so that Hays can provide targeted services to Clients

·      Key identification and contact information

·      Information that others provide about you

·      Additional information that you choose to tell us

Legitimate interests, namely it is in our interests and your interests:

·      for us to reach out to you about our services in order to provide you or your organisation with suitable Candidates,  an MSP programme; RPO services and/or consultancy and advisory services

Collecting and processing data in the course of and to the extent necessary to:

·      provide services to colleagues/employees of Hays’ Clients

·      make video recordings of Clients’ (and colleagues/employees of Clients) participation in training sessions or meetings for internal training/monitoring purposes and/or maintaining internal compliance standards

·      Key identification and contact information

·      Additional information that you choose to tell us

·      Video recording footage

Legitimate interests, namely it is in our interests and your interests:

·      for us to, in certain circumstances, reach out to your colleagues/employees about our services, such as training courses

To the extent that we record a video of you, we will ask for your consent before we start recording, but will rely on legitimate interests in relation to our use of the data for training/monitoring and for maintaining compliance standards

Collecting and processing Client data in the course of carrying out:

·      customer satisfaction surveys

·      Hays market research which Hays will use to inform its marketing materials and other informational materials, such as whitepapers, reports and articles (e.g. Hays’ salary guides)

To the extent that any data is published, this will be in aggregated/anonymised form only

·      Key identification and contact information

·      Automatically collected information

·      Additional information that you choose to tell us

Legitimate interests, namely it is in our interests and your interests to:

·      improve and develop the recruitment services that we provide to you by considering your feedback and feeding this into our processes where we deem necessary

Collecting and processing Client data in the course of providing individuals the opportunity to make suggestions to improve Hays’ business, such as when using the Hays innovation platform ·      Key identification and contact information

·      Information that others provide about you

·      Additional information that you choose to tell us

Legitimate interests, namely it is in our interests and your interests to:

·      improve and develop the recruitment services that we provide to Clients and Candidates by considering feedback and supplementing our processes where appropriate

·      help differentiate us in a competitive marketplace

·      address any issues or concerns reported to us in the course of feedback being provided

Processing Client data in the course of carrying out Hays’ obligations arising from any contracts entered into between Hays and third parties in relation to recruitment, such as potential Candidates who Hays identifies as suitable for a role in a Client organisation ·      Key identification and contact information

·      Information that others provide about you

·      Additional information that you choose to tell us

Legitimate interests, namely it is in our interests and your interests to fulfil our obligations under agreements with third parties such as potential Candidates, so that we can help you find suitable employees
In certain jurisdictions, using a web-based video identity verification process to verify a Client’s identity and document this process ·      Key identification and contact information (including a copy of driving licence and/or passport/identity card)

·      Additional information that you choose to tell us

·      Video recording footage

To the extent that this is carried out in your jurisdiction, we will ask for your consent before we start recording but rely on compliance with a legal obligation to the extent that we are compelled by applicable law to verify your identity (e.g. in the context of payments services)

For more information in relation to your jurisdiction, please click here

Collecting and processing Client data in the course of obtaining Candidate references from Clients, and sharing this data with third parties who require these references where appropriate ·      Key identification and contact information

·      Additional information that you choose to tell us

·      Reference about a Candidate

 

Legitimate interests, namely it is in our interests to obtain Candidate references in the course of carrying out our services, and to verify details they have provided
Processing Clients’ data when carrying out investigations (whether relating to whistleblowing disclosures or otherwise) to the extent that this involves or relates to the Client ·      Key identification and contact information

·      Information that others provide about you

·      Additional information that you provide or choose to tell us

Legitimate interests, namely it is in our interests and your interests for us to investigate or respond to any incidents, complaints or grievances and prepare reports in relation to the same.

We may also have other legal obligations that we need to comply with in relation to this data (e.g. to the extent that we have any reporting obligations in your jurisdiction which requires us to disclose your data to a regulatory authority).

 

Marketing Activities

 

Why and how we process your information Types of personal data used Legal basis relied upon
Processing Client data for the purpose of targeting appropriate marketing campaigns for Hays’ services ·      Key identification and contact information

·      Automatically collected information

Legitimate interests, namely if we wish to reach out to you to tell you about our services, and we consider that it would be in your interests to hear about similar services to those that you have already expressed an interest in.

 

Profiling, Algorithms and Automated Decision Making

 

Why and how we process your information Types of personal data used Legal basis relied upon
Collection of data via personalisation cookies/pixels/UTM parameters and use of this data for profiling purposes so that Hays can show Clients both targeted and personalised content

This will include:

·      personalising Clients’ website experience, including in relation tothe roles that are brought to their attention when visiting the website

·      making recommendations for editorial content that we think may be of interest to Clients (e.g. reports about developments in the relevant industry)

·      personalising the marketing content that Clients receive via the website, electronic messagesand other marketing channels (where they have consented to that marketing)

These personalisation cookies/pixels/UTM parameters are used to understand how Clients engage with the website by recording their visit to the website, the pages they have visited, the interactions they have made and the links they have followed. Hays will use this information to understand what they may be interested in and tailor what it shows and sends to them accordingly

·      Key identification and contact information

·      Automatically collected information

More specifically, this will include:

·      Personal information and information about the Client’s job search (i.e. as submitted via form or pulled through from our Systems)

·      Details of Clients’ interactions with the website (e.g. applications, web page visits), and other information pulled through from the Systems (e.g. job title, past applications)

·      Location data – either inferred from jobs, IP, or application history, or system stored data

·      Digital identifiers – IP address, personalisation cookies

·      Website browsing data, form submission data and electronic message engagement data

·      Marketing preferences

We will obtain your consent via the Cookie Preferences link on our website before we place personalisation cookies/pixels/UTM parameters on your device and enable this functionality.

If you do not wish to provide your consent to us placing a personalisation cookie/pixel/UTM parameter on your device, please turn off the “Functionality Cookies” and “Advertising Cookies” options (please refer to our Cookies Policy)

Please note that if you access Hays’ services across multiple devices, you may need to adjust your settings via the Cookie Preferences link on each of your devices

Notwithstanding our collection of consent prior to placing personalisation cookies/pixels/UTM parameters onto your device, we will rely on the legitimate interests condition in relation to the personalisation activities that we subsequently carry out

We consider that it is in our interests (and sometimes your interests) to:

·      increase engagement with and improve the experience of using our services by increasing the relevance of the content that you see across the Hays websites and electronic message campaigns

·      increase application numbers, conversion rates and application usefulness through providing tailored job recommendations to you

·      encourage you to come back to our website by making this most helpful experience possible

·      reduce website bounce rate

·      increase electronic message engagement rate (i.e. the frequency with which users click through)

Hays may capture and analyse Clients’ web-based behaviours using various items of data e.g. number of web visits made, number of candidates searched) in order to award a Client a weighted “approachability score” with a view to providing insights into Clients’ needs and to allow Hays to follow up where needed

Consultants will use these scores as part of the shortlisting and ranking activities described in more detail below and as a factor in determining whether to approach/show roles to a Client (and what to show them), which will serve to supplement other data that Hays holds about the Client

Hays collection of web-based data will rely on the personalisation cookies/pixels/UTM parameters that it places on Clients’ devices as part of the personalisation activities described above

 

 

·      Key identification and contact information

·      Automatically collected information

·      Information that others provide about you

·      Additional information that you choose to tell us

 

We will obtain your consent via the Cookie Preferences link on our website before we place personalisation cookies/pixels/UTM parameters on your device

If you do not wish to provide your consent to us placing a personalisation cookie on your device, please turn off the “Functionality Cookies” and “Advertising Cookies” options (please refer to our Cookies Policy)

Please note that if you access Hays’ services across multiple devices, you may need to adjust your settings via the Cookie Preferences link on each of your devices

However, please note that we may still carry out engagement scoring activities even if a personalisation cookie is not placed on your device (e.g. we may consider the data that we already hold on our systems about you with a view to allocating you an engagement score even if you have opted out of the personalisation cookie)

Notwithstanding our collection of consent prior to placing personalisation cookies/pixels/UTM parameters onto your device, we will rely on the legitimate interests condition in relation to allocating you an engagement score and our subsequent use of this score

We consider that it is in our legitimate interests to allocate you with an engagement score in order to help our consultants to make decisions in relation to suggesting relevant services and sending relevant communications to you

Hays may use the data that it collects via personalisation cookies/pixels/UTM parameters e.g. web-based behaviours such as details of Clients’ interactions with the website (e.g. applications, web page visits), to enrich the Client data and existing profiles about them that Hays already holds on its Systems

 

·      Key identification and contact information

·      Automatically collected information

 

We will obtain your consent via the Cookie Preferences link on our website before we place personalisation cookies/pixels/UTM parameters on your device

If you do not wish to provide your consent to us placing a personalisation cookie on your device, please turn off the “Functionality Cookies” and “Advertising Cookies” options (please refer to our Cookies Policy)

Please note that if you access Hays’ services across multiple devices, you may need to adjust your settings via the Cookie Preferences link on each of your devices

Notwithstanding our collection of consent prior to placing personalisation cookies/pixels/UTM parameters onto your device, we will rely on the legitimate interests condition in relation to using data that we collect about you to enrich your existing profile on our Systems

We consider that it is in our legitimate interests to enrich the data that we hold about you to help our consultants to make decisions in relation to suggesting relevant services and sending relevant communications to you

 

Sharing of data

 

Why and how we process your information Types of personal data used Legal basis relied upon
Disclosing Clients’ data to the recipients listed in the section entitled “Who do we share your personal data with”, including the transfer, storage and processing of such data outside of the UK/European Economic Area for the purposes listed in the preceding tables

 

The actual information used depends on the factual circumstances, but could include any of the following:

·      Key identification and contact information

·      Automatically collected information

·      Information that others provide about you

·      Additional information that you choose to tell us

·      The disclosure (e.g. to our professional advisers) is necessary to help us to establish, exercise or defend legal claims

·      The disclosure is necessary for the purposes of ‘legitimate interests’ pursued by us (as detailed in the tables above)

 

To help us to establish, exercise or defend legal claims

 

Why and how we process your information Types of personal data used Legal basis relied upon
Preserving, sharing and otherwise processing Client data to establish, exercise or defend legal claims The actual information used depends on the factual circumstances, but could include any of the following:

·      Key identification and contact information

·      Automatically collected information

·      Information that others provide about you

·      Additional information that you choose to tell us

 

Legitimate interests, namely it is in our interests to seek and receive legal advice should we need it and to protect ourselves in the context of litigation and other disputes

 

 

4. SUPPLIERS AND OTHER THIRD PARTIES

This section of the Privacy Policy applies to Suppliers.

Suppliers include partnerships and companies (including sole traders), and atypical workers such as independent contractors and freelance workers, who provide services to Hays. In certain circumstances Hays will sub-contract the services it provides to Clients to third party suppliers who perform services on Hays’ behalf. In this context, suppliers that are individual contractors, freelance workers, or employees of suppliers will be treated as Candidates for data protection purposes. Please note that in this context, Hays requires Suppliers to communicate the relevant parts of this Privacy Policy (namely the sections directed at Candidates) to their employees.

This section of the Privacy Policy also applies to other parties with which we have a business or other type of relationship (ranging from investors to charitable organisations).

 

WHAT KIND OF PERSONAL INFORMATION DO WE COLLECT?

We don’t collect much data about Suppliers and other third parties with which we conduct a business relationship (e.g. investors) – we simply need to make sure that our relationship runs smoothly. We’ll collect the details of contacts within your organisation, such as names, telephone numbers and email addresses. In the case of Suppliers, we’ll also collect bank details, so that we can pay you. We may also hold extra information that someone in your organisation has chosen to tell us. In certain circumstances, such as when a Supplier engages with our Finance and Debt Recovery teams, our calls with you may be recorded, depending on the applicable local laws and requirements:

About yourself or individual contacts at your organisation, including:

 

Please note that the above list of categories of personal data we collect is not exhaustive.

To the extent that you access our website or click through any links in an electronic message from us, we will also collect certain data from you. If you would like more information about this, please refer to the Context-Specific section of this Privacy Policy that applies to Website Users.

 

HOW DO WE COLLECT YOUR PERSONAL DATA?

We collect Supplier and other third party personal data in the following ways:

 

Personal data that we receive directly from you

as described in the section entitled “What Kind of Personal Information Do We Collect?” above.

 

Personal data we receive from other sources

 

HOW DO WE USE YOUR PERSONAL DATA?

 

Why and how we process your information Types of personal data used Legal basis relied upon
Storing Supplier and other third party details (and updating them where necessary) on Hays’ database, so that Hays can contact Suppliers and third parties in relation to Hays’ agreements and business relationships with these parties ·      Key identification and contact information

·      Information that others provide about you

·      Additional information that you choose to tell us

Legitimate interests, namely it is in our interests and your interests:

·      for us to reach out to you about the arrangements that we have in place

Collecting and processing data in the course of and to the extent necessary to receive support and services from Suppliers and maintain business relationships with other third parties ·      Key identification and contact information

·      Additional information that you choose to tell us

Legitimate interests, namely it is in our interests and your interests to:

·      for us to, in certain circumstances, receive information from you about your services

·      conduct our business relationship with you

If you are an individual (e.g. a Supplier that operates as a sole trader) or you have entered or are about to enter into a contract with us or if you are making a request in the course of doing so, we may rely on the performance of a contract legal basis

In limited circumstances, we may need to rely on the compliance with a legal obligation legal basis to the extent that we are compelled by applicable law to conduct various checks in relation to our Suppliers and other third parties e.g. in relation to verifying that social contributions are being paid and obtaining lists of overseas employees)

Preserving, sharing and otherwise processing Supplier and third party data to establish, exercise or defend legal claims The actual information used depends on the factual circumstances, but could include:

·       Key identification and contact information

·      Information that others provide about you

·      Additional information that you choose to tell us

Legitimate interests, namely it is in our interests to seek and receive legal advice should we need it and to protect ourselves in the context of litigation and other disputes
In certain jurisdictions, using a web-based video identity verification process to verify a Supplier or third party’s identity and document this process ·      Key identification and contact information (including a copy of driving licence and/or passport/identity card)

·      Additional information that you choose to tell us

·      Video recording footage

To the extent that this is carried out in your jurisdiction, we will ask for your consent before we start recording but rely on:

·      compliance with a legal obligation to the extent that we are compelled by applicable law to verify your identity (e.g. in the context of payments services)

·      the legitimate interests condition to the extent that we are not legally required to verify your identity but it is in our legitimate interests to do so in order to maintain internal compliance standards

For more information in relation to your jurisdiction, please click here

Processing Suppliers’ and other third parties’ data when carrying out investigations (whether relating to whistleblowing disclosures or otherwise) to the extent that this involves or relates to the Supplier or other third party ·      Key identification and contact information

·      Information that others provide about you

·      Additional information that you provide or choose to tell us

Legitimate interests, namely it is in our interests and your interests for us to investigate or respond to any incidents, complaints or grievances and prepare reports in relation to the same.

We may also have other legal obligations that we need to comply with in relation to this data (e.g. to the extent that we have any reporting obligations in your jurisdiction which requires us to disclose your data to a regulatory authority).

 

Sharing of data

 

5. PEOPLE WHOSE DATA WE RECEIVE FROM CANDIDATES AND STAFF, SUCH AS REFEREES, EMERGENCY CONTACTS AND DEPENDANTS

This section of the Privacy Policy applies to People Whose Data we receive from Candidates and Hays’ Staff. These may include emergency contacts and referees. We will only contact them in appropriate circumstances.

 

WHAT KIND OF PERSONAL INFORMATION DO WE COLLECT AND HOW DO WE COLLECT IT?

All we need from referees is confirmation of what you already know about our Candidate or prospective member of Staff, so that they can secure that job they really want. Emergency contact details give us somebody to call on in an emergency. To ask for a reference, we’ll obviously need the referee’s contact details (such as name, email address and telephone number). We’ll also need these details if our Candidate or a member of our Staff has put you down as their emergency contact so that we can contact you in the event of an accident or an emergency.

We will collect your date of birth, contact details and potentially some health information if a member of our Staff has put you down as a dependant or any other kind of beneficiary for a benefit connected with their employment or if a member of our Staff exercises certain employment rights. We may also be provided (by inference) with some limited information about your sexual orientation if a member of our Staff identifies you as a spouse or partner when putting you down as a dependant, next of kin or emergency contact:

 

Please note that the above list of categories of personal data we collect is not exhaustive. To the extent that you access our website or click through any links in an electronic message from us, we will also collect certain data from you. If you would like more information about this, please refer to the Context-Specific section of this Privacy Policy that applies to Website Users.

 

HOW DO WE USE YOUR PERSONAL DATA?

We will only use the information that our Candidates or Staff give us about you for the following purposes:

We will use your personal data for these purposes if we deem this to be necessary for our legitimate interests or in accordance with applicable employment law.

If you are not happy about this, you have the right to object and can find out more about how to do so by referring to the section entitled “How can you access, amend or take back the personal data that you have given to us” in the General Privacy Informationsection of this Privacy Policy.

Please note that in certain of the jurisdictions in which we operate, we comply with additional local law requirements. For more information in relation to your jurisdiction, please click here.

 

Why and how we process your information Types of personal data used Legal basis relied upon
Collecting and processing data in the course of and to the extent necessary to:

·      respond to accidents and emergencies, including by storing data of people whose data Hays receives from Candidates and Staff, such emergency contacts and dependants, on database

·      provide employee benefits and pay remuneration, including by storing data of people whose data Hays receives from Staff and Temporary Workers, such dependants, on database, and sharing these with benefits providers where appropriate

·      Key identification and contact information

·      Additional information that you choose to tell us (e.g. information that you tell us in a recording)

·      Information that others provide about you

Legitimate interests, namely it is in our interests and your interests for us to:

·      have the means to contact you in the event of an accident or emergency;

·      provide any pay or remuneration due to you as part of Staff or Temporary worker benefits

Collecting and processing data of people whose data Hays receives from Candidates and Staff, such as referees, in the course of communicating with referees in order to obtain Candidate or Staff references, and sharing this data with third parties who require references where appropriate ·      Key identification and contact information;

·      Additional information that you choose to tell us

·      Reference about a Candidate

 

Legitimate interests, namely it is in our interests to obtain Staff and Candidate references in the course of carrying out our services, and to verify details they have provided
Using the data of people whose data Hays receives from Candidates and Staff, such as referees, emergency contacts and dependants, to carry out marketing activities to promote Hays’ services where Hays thinks the individual may be interested in becoming a Client (subject to any local laws and requirements) ·      Key identification and contact information We will obtain your opt-in consent

 

Processing data when carrying out investigations (whether relating to whistleblowing disclosures or otherwise) to the extent that this involves or relates to people whose data Hays receives from Candidates and Staff ·      Key identification and contact information

·      Information that others provide about you

·      Additional information that you provide or choose to tell us

Legitimate interests, namely it is in our interests and your interests for us to investigate or respond to any incidents, complaints or grievances and prepare reports in relation to the same.

We may also have other legal obligations that we need to comply with in relation to this data (e.g. to the extent that we have any reporting obligations in your jurisdiction which requires us to disclose your data to a regulatory authority).

 

Sharing of data

 

 

6. WEBSITE USERS

This section of the Privacy Policy applies to Website Users.

Website Users include any individual who accesses any of the Hays websites or any of the Hays mobile applications (apps).

 

WHAT KIND OF PERSONAL INFORMATION DO WE COLLECT?

We collect a limited amount of data from our Website Users which we use to help us to improve your experience when using our website or mobile apps and to help us manage the services we provide. This comprises information such as how you use our website or our mobile apps, the frequency with which you access our website or mobile apps, your browser type, your type of device, the location you view our website from, the language you choose to view it in and the times that our website is most popular. If you contact us via the website or the mobile apps, for example by using the chat function, or when you register for one of our newsletters, webinars or participate in any further offer of our website or mobile apps, we will collect any information that you provide to us, for example your name and contact details:

 

Please note that the above list of categories of personal data we collect is not exhaustive.

 

HOW DO WE COLLECT YOUR PERSONAL DATA?

When you visit our website or mobile apps there is certain information that we will automatically collect, whether or not you decide to use our services namely your IP address, the date and the times and frequency with which you access the website or the mobile apps, the way you browse its content and other technical information. We will also collect data from you when you contact us via the website or the mobile apps, for example by using the chat function or when you register for one of our newsletters, webinars or participate in any further offer of our website or mobile apps.

We collect your data automatically via cookies or similar technology such as tracking pixels, UTM parameters and HTML5 Local Storage in line with the cookie settings that you specify via the “Cookie Preferences” link at either the top or bottom of the website, or the settings in your browser. If you are also a Candidate or a Client of Hays, we will use data from your use of our websites to enhance other aspects of our communications with or service to you. If you would like to find out more about cookies or similar technology, including how we use them and what choices are available to you, please refer to the section entitled “Cookies” in the General Privacy Information section of this Privacy Policy.

The types of information that we collect about you in this way include:

as described in the section entitled “What Kind of Personal Information Do We Collect?” above.

 

HOW DO WE USE YOUR PERSONAL DATA?

We use your data to:

We will use your personal data for these purposes if we deem this to be necessary for our legitimate interests. If you are not happy about this, you have the right to object and can find out more about how to do so by referring to the section entitled “How can you access, amend or take back the personal data that you have given to us” in the General Privacy Information section of this Privacy Policy.

If you would like to find out more about cookies or similar technology, including how we use them and what choices are available to you, please refer to the section entitled “Cookies” in the General Privacy Information section of this Privacy Policy.

Please note that in certain of the jurisdictions in which we operate, we comply with additional local law requirements. For more information in relation to your jurisdiction, please click here.

 

Why and how we process your information Types of personal data used Legal basis relied upon
Collecting and processing data in the course of and to the extent necessary to provide Website Users with services they register for, including newsletters and online surveys ·      Key identification and contact information

·      Automatically collected information

·      Additional information that you choose to tell us

We will rely on legitimate interests, namely it is in our interests and your interests for us to provide you with these services and for you to receive them in support of our core business activities relating to recruitment

If you have entered or are about to enter into a contract with us or if you are making a request in the course of doing so, we may rely on the performance of a contract legal basis to the extent that the processing activity that we are seeking to conduct is necessary for the purposes of the contract or your request

We will obtain opt-in consent before sending you any marketing materials

Collection of data via personalisation cookies/pixels/UTM parameters and use of this data for profiling purposes so that Hays can show Website Users both targeted and personalised content. This will include:

·      personalising Website Users’ website experience, including in relation to the roles that are brought to their attention when visiting the website

·      making recommendations for editorial content that Hays thinks may be of interest to Website Users

·      personalising the marketing content that Website Users receive via the website, electronic message and other marketing channels (where they have consented to that marketing)

These personalisation cookies/pixels/UTM parameters are used to understand how Website Users engage with the website by recording their visit to the website, the pages they have visited, the interactions they have made and the links they have followed. Hays will use this information to understand what Website Users may be interested in and tailor what they are shown and sent accordingly.

 

·      Key identification and contact information

·      Automatically collected information

More specifically, this will include:

·      Personal information and information about the Website Users searches (i.e. as submitted via form or pulled through from our Systems)

·      Details of the Website Users’ interactions with the website (e.g. applications, web page visits), and other information pulled through from the Systems (e.g. job title, past applications)

·      Location data – either inferred from jobs, IP, or application history, or system stored data

·      Digital identifiers – IP address, personalisation cookies

·      Website browsing data, form submission data and electronic message engagement data

·      Marketing preferences

We will obtain your consent via the Cookie Preferences link on our website before we place personalisation cookies/pixels/UTM parameters on your device and enable this functionality

If you do not wish to provide your consent to us placing a personalisation cookie/pixel/UTM parameter on your device, please turn off the “Functionality Cookies” and “Advertising Cookies” options (please refer to our Cookies Policy)

Please note that if you access our services across multiple devices, you may need to adjust your settings via the Cookie Preferences link on each of your devices

Notwithstanding our collection of consent prior to placing personalisation cookies/pixels/UTM parameters onto your device, we will rely on the legitimate interests condition in relation to the personalisation activities that we subsequently carry out

We consider that it is in our interests (and sometimes your interests) to:

·      increase engagement with and improve the experience of using our services by increasing the relevance of the content that you see across the Hays websites and electronic message campaigns

·      increase application numbers, conversion rates and application usefulness

·      encourage you to come back to our website by making the most helpful experience possible

·      reduce website bounce rate

·      increase electronic message engagement rate (i.e. the frequency with which users click through)

To prevent and take measures against fraud, illegal activities, infringement of Hays’ rights or interests, or other attacks to Hays’ Systems ·      Key identification and contact information

·      Additional information that you choose to tell us

·      Automatically collected information

Legitimate interests, namely:

·      it is in our interests and your interests for us to prevent and take measures against fraud, unauthorized use of our System and other illegal or harmful activity

·      it is in our interests to protect ourselves, you. and others

·      even if we are not under a legal obligation to share or otherwise process your data, we will, under certain circumstances, have a legitimate interest in cooperating with law enforcement agencies, regulators and other bodies

If we are under a legal obligation to share or otherwise process your data, compliance with a legal obligation, for example if we receive a valid legal request from a law enforcement agency, regulator or other body

 

Sharing of data

 

7. STAFF ALUMNI

This section of the Privacy Policy applies to Staff Alumni.

Staff Alumni include former members of Staff who have expressed their wish to remain part of Hays’ alumni network and to use Hays’ alumni portal.

 

WHAT KIND OF PERSONAL INFORMATION DO WE COLLECT?

If you are a former member of Staff and you want to be part of our alumni network and use our alumni portal, we will collect your name, the contact details that you would like us to use and any other information you would like to provide to us for staying in touch with you. We may also retain certain types of data that we held about you relating to your time with us as a member of Staff:

 

HOW DO WE COLLECT YOUR PERSONAL DATA?

If you are a former member of Staff, we will ask you if you wish to remain part of our alumni network and use our alumni portal just before your departure. If you are interested, we will ask you to provide your name and contact details to us and give you the option to opt into receiving marketing communications that we think will be of interest to you as one of our alumni.

 

HOW DO WE USE YOUR PERSONAL DATA?

If you are a former member of Staff and you want to be part of our alumni network and use our alumni portal, we will use your data to engage and stay in touch with you in order to maintain our relationship with you, including by:

 

In most cases, we will use your personal data for the purposes below if we deem it necessary to do so for our legitimate interests.

Article 6(1)(f) of the GDPR says that we can process your data where it “is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the interests or fundamental rights or freedoms of you which require protection of personal data.” If you are not happy about this, you have the right to object and you can find out more about how to do so by referring to the section entitled “How can you access, amend or take back the personal data that you have given to us” in the General Privacy Information section of this Privacy Policy.

Please note that in certain of the jurisdictions in which we operate, we comply with additional local law requirements. For more information in relation to your jurisdiction, please click here.

 

Why and how we process your information Types of personal data used Legal basis relied upon
Collecting and processing data in the course of and to the extent necessary to provide Staff Alumni with access to Hays’ alumni network and alumni portal, including by storing Staff Alumni details on database ·      Key identification and contact information (including data to create your alumni portal account)

·      Education and employment information

·      Additional information that you choose to tell us

Legitimate interests, namely it is in our interests and your interests for us to provide you with access to the alumni network, portal, and relevant resources

 

Collecting and processing Staff Alumni data in the course of carrying out Hays opinion polls

To the extent that any data is published, this will be in aggregated/anonymised form only

·      Key identification and contact information

·      Additional information that you choose to tell us

Legitimate interests, namely it is in our interests to:

·      improve and develop the experience that we provide to you considering your feedback and feeding this into our processes where we deem necessary

Collecting and processing Staff Alumni data in the course of communicating with Staff Alumni, including by:

·      Sending Staff Alumni newsletters and reports

·      Inviting Staff Alumni to events

·      Informing Staff Alumni of special vacancies

·      Sending Staff Alumni messages on special occasions

·      Key identification and contact information

·      Additional information that you choose to tell us

We will obtain your consent before using your data for marketing purposes. If you provide consent, you will be entitled to withdraw consent at any time

We will otherwise rely on legitimate interests, namely it is in our interests and your interests to:

·      recommend and grant you with access to our alumni resources and events

 

Sharing of data

 

8. VISITORS

This section of the Privacy Policy applies to Visitors.

Visitors include individuals who visit our premises but who are not members of our Staff.

 

WHAT KIND OF PERSONAL INFORMATION DO WE COLLECT?

So you’re looking for a bit more insight into what data we collect about you? Here’s a more detailed look at the sorts of information that we will collect. The information described below is, of course, in addition to any personal data we are required by law to process in any given situation.

Depending on the relevant circumstances and applicable local laws and requirements, we will collect some or all of the information listed below. In some jurisdictions, we are restricted from processing some of the data outlined below. In such cases, we will only process the data in those jurisdictions to the extent and under the circumstances permitted by law:

 

Please note that the above list of categories of personal data we collect is not exhaustive.

To the extent that you are visiting our premises as a Candidate, Client, Supplier/other third party or Temporary Worker, please also refer to the relevant Context-Specific section of this Privacy Policy which contains information about how we process your data in each of these scenarios in addition to the processing activities set out in this section.

 

HOW DO WE COLLECT YOUR PERSONAL DATA?

We collect Visitor personal data in the following ways:

 

Personal data you give to us

Hays needs to know certain information about you in order to provide you with access to its premises.

Hays will usually collect this information from you upon your arrival at our premises.

The types of information that receive from you in this way include:

as described in the section entitled “What Kind of Personal Information Do We Collect?” above.

 

Personal data we collect automatically

To the extent that you connect to our Wi-Fi services, or are captured on our CCTV systems, where appropriate and in accordance with any local laws and requirements, we will also collect your data automatically (e.g. via website tracking scripts such as cookies, pixels or UTM parameters) or through you providing it to us.

The types of information that collect about you in this way includes the Automatically collected information described in the section entitled “What Kind of Personal Information Do We Collect?” above.

 

HOW DO WE USE YOUR PERSONAL DATA?

We generally use Visitor data for Visitor Management purposes.

 

Visitor Management

 

Why and how we process your information Types of personal data used Legal basis relied upon
Collecting and processing personal data to the extent necessary to keep a record of Visitors to our premises, including by:

·      Collecting data from Visitors upon arrival

·      Storing Visitor details on our Systems

·      Key identification and contact information

·      Education and employment information

·      Additional information that you choose to tell us

We will rely on legitimate interests, namely it is in our interests to keep a record of all visitors to our premises for visitor management purposes, and to ensure the protection and security of our premises
Collecting health and travel-related special category information to maintain the health and safety of Staff and other Visitors and to prevent the spread of and assess the risk of COVID-19 and other infectious viruses and diseases ·      Special category information We rely on legitimate interests, namely it is in our interests to protect our business from COVID-19 and other infectious viruses and diseases by monitoring the health and travel background of our visitors. We have to make sure our business runs smoothly and our Staff and other Visitors may be put at risk if we do not implement appropriate measures to ensure that our Visitors pass the appropriate checks.

We may also rely on the vital interests and the public interest lawful bases, namely to protect against serious cross-border threats to health

We may process your health and travel-related information pursuant to Article 9(2)(i) of the GDPR to enable us to process health-related information arising from or in connection with the COVID-19 pandemic or as otherwise applicable to enable us to take steps, where appropriate, to ensure the health and safety of Staff and other Visitors and to prevent the spread of and assess the risk of COVID-19 and other infectious viruses and diseases

Recording and processing images and videos of Visitors captured by Hays’ CCTV systems ·      Automatically collected information We will rely on legitimate interests, namely it is in our interests and your interests to maintain and protect the security of our premises and our Staff and other by preventing and detecting security threats or other criminal or harmful activities

 

Retaining and processing electronic identification data collected from Visitors and their electronic devices to enable them to access IT services e.g. guest Wi-Fi ·      Key identification and contact information

·      Automatically collected information

We will rely on legitimate interests, namely it is in our interests and your interests for us to provide IT related services on our premises, such as guest Wi-Fi services

 

Sharing of data

 

 

GENERAL PRIVACY INFORMATION

 

1. WHO DO WE SHARE YOUR PERSONAL DATA WITH?

Where appropriate and in accordance with local laws and requirements, we generally share your personal data with the following categories of people:

There are also certain categories of people that we share your personal data with if you are a Candidate, Temporary Worker, Person whose data we receive (e.g. a referee) or Staff Alumni.

Candidates:

If you are a Candidate, we may also share your personal data with the following categories of people:

Temporary Workers:

If you are a Temporary Worker, we may also share your personal data with the following categories of people:

People whose data we receive:

If you are a referee of one of our Candidates, we may also share your personal data with the following categories of people:

Staff Alumni:

 

2. HOW DO WE SAFEGUARD YOUR PERSONAL DATA?

 

3. HOW LONG DO WE KEEP YOUR PERSONAL DATA FOR?

Candidates:

Temporary Workers:

Clients and Suppliers:

Website Users:

Other Categories of people:

4. HOW CAN YOU ACCESS, AMEND OR TAKE BACK THE PERSONAL DATA THAT YOU HAVE GIVEN TO US?

 

5. WHO IS RESPONSIBLE FOR PROCESSING YOUR PERSONAL DATA?

 

6. HOW DO WE STORE AND TRANSFER DATA INTERNATIONALLY?

 

7. COOKIES POLICY

What’s a cookie?

 

How do we use Cookies?

Hopefully this means less time for you trawling through endless pages and will get you into the employment you want more quickly.

 

The Cookie Preferences link on our website provides a list of the Cookies we use in your jurisdiction, why we use them and what types of Cookies they are.

 

How to manage or reject Cookies

 

8. THIRD PARTY SERVICES



GLOSSARY

 

·       Clients – while it speaks for itself, this category covers our customers, clients, and others to whom Hays provides services in the course of its business or whom Hays reasonably considers would be interested in our services. In certain circumstances, Hays provides services to individual employees who work for Client organisations, such as training courses to teaching staff who work for Clients in the education sector. Please note that in this context, Hays requires Clients to communicate the relevant parts of this Privacy Policy (namely the sections directed at Clients) to their employees.

·       Delete – In this day and age it is virtually impossible to guarantee the permanent and irretrievable deletion of electronic data. In addition, as we have explained to you in this Privacy Policy, sometimes we will be obliged by law or regulation, or need for risk-management reasons, to retain the ability to access certain elements of personal data.  However, our commitment to you is that once your personal data reaches the end of its nominal retention period, or where we receive a valid request from you to erase it, we will put in place specific operational and Systems measures to ensure that your data is “put beyond use”. By this we mean that while the data will still technically exist on an archive system, we will ensure that it cannot be readily accessed by any of our operational Systems, processes or Staff. Only a very (and we mean exceptionally) small number of senior Staff, in very (and, again, we mean exceptionally) limited and carefully prescribed situations, will be able to restore your personal data so that it can be viewed for those legitimate purposes. Once we are clear that all relevant legally mandated retention periods have expired (which, for present purposes, we expect to be the period of ten years), we will go the additional final step of undertaking a “hard delete”, whereby not even that very limited number of senior Staff would be able to restore your personal data.

·       General Data Protection Regulation (GDPR) – a European Union statutory instrument which aims to harmonise European data protection laws. It has an effective date of 25 May 2018, and any references to it should be construed accordingly to include any related national data protection legislation.

·       Managed Service Provider (MSP) programmes – Clients’ outsourcing of the management of external staff (including freelance workers, independent contractors and temporary employees) to an external recruitment provider.

·       Other people whom Hays may contact – these may include Candidates’ and Hays’ Staff emergency contacts and referees. We will only contact them in appropriate circumstances.

·       Recruitment Process Outsourcing (RPO) services – full or partial outsourcing of the recruitment process for permanent employees to a recruitment provider.

·       Staff – includes current and former employees and interns engaged directly in the business of Hays (or who have accepted an offer to be engaged) as well as certain other workers who are or were engaged in the business of providing services to Hays (even though they are not classed as employees). For these purposes we also include employees of Hays who are engaged to work on Clients’ premises under the terms of RPO or MSP agreements. To be clear, ‘Staff’ does not include individuals hired by Hays for the purpose of being placed with Clients outside of an RPO/MSP arrangement. These individuals are treated in the same way as Hays’ Candidates and are covered by this Privacy Policy. Likewise, independent contractors and consultants performing services for Hays fall within the definition of a ‘Supplier’ for the purposes of this Privacy Policy.

·       Suppliers – refers to partnerships and companies (including sole traders), and atypical workers such as independent contractors and freelance workers, who provide services to Hays. In certain circumstances Hays will sub-contract the services it provides to Clients to third party suppliers who perform services on Hays’ behalf. In this context, suppliers that are individual contractors, freelance workers, or employees of suppliers will be treated as Candidates for data protection purposes. Please note that in this context, Hays requires Suppliers to communicate the relevant parts of this Privacy Policy (namely the sections directed at Candidates) to their employees.

·       Staff Alumni – refers to former members of Staff who have expressed their wish to remain part of Hays’ alumni network and to use Hays’ alumni portal.

·       Systems – telephone, computer, internet and Wi-Fi systems, software and portals, accounts and/or networks belonging, controlled or used by Hays that are used to transmit, undertake and/or receive communications or are otherwise used in the course of Hays’ business, including candidate portal software and CRM systems.

·       Temp Relationship – means our contractual relationship with Temporary Workers while they are employed or engaged directly by us.

·       Temporary Workers – includes someone who becomes employed or engaged by Hays for the purposes of undertaking temporary work for a Client or other Hays group company. If you are a Temporary Worker, we will also continue to process your personal data as a Candidate throughout the duration of your temporary work assignment and thereafter, in accordance with the terms of this Privacy Policy. The question of whether and the extent to which the Recruits Privacy Policy and the Staff Privacy Policy apply to you as a Temporary Worker depends on local law requirements. For more information in relation to your jurisdiction, please click here.

·       UK GDPR – the GDPR as it forms part of the Laws of the UK by virtue of Section 3 of the UK European Union (Withdrawal) Act 2018.

·       Visitors – means individuals who visit Hays premises but who are not members of Hays’ Staff.

·       Website Users – any individual who accesses any of the Hays websites or any of the Hays mobile applications (apps).

 

This document contains intellectual property rights (including copyright) which are owned by or licenced to Hays.  All rights are reserved.  No part of this document may be reproduced in any material form without the prior written permission of the rights owner.  Any breach of copyright or other intellectual property right may result in civil action being taken. 

ANNEX 1 – HOW TO CONTACT US

 

Country in which you use Hays’ services or supply Hays with services Hays entity responsible for processing the  personal data of Website Users The Hays entity responsible for processing the personal data of Candidates, Clients, Suppliers and the emergency contacts and referees of Candidates and Hays’ Staff will depend on which of the below companies is the counterparty associated with the relevant arrangement How you can get in touch with us:

·      to access, amend or take back the personal data that you have given to us;

·      if you suspect any misuse or loss of or unauthorised access to your personal information;

·      to withdraw your consent to the processing of your personal data (where consent is the legal basis on which we process your personal data);

·      with any comments or suggestions concerning this Privacy Policy

How you can get in touch with us to update your marketing preferences
Germany Emposo GmbH, Mannheim

 

Emposo GmbH, Mannheim You can write to us at the following address:

Emposo GmbH, Datenschutzbeauftragter/DPO, Glücksteinallee 67, 68163 Mannheim, Germany

Alternatively, you can send an email to our Data Protection Officer and the data protection team: privacy@hays.de.

 

 

Alternatively you can email us at: service@hays.de or by clicking the unsubscribe link in any marketing e-mail we send to you.

 

In the event that more than one of the Hays entities listed above or listed under www.hays.at/datenschutz, https://www.hays.dk/fortrolighedspolitik and www.hays.ch/datenschutz jointly determines the means and purposes of processing personal data of the types of individuals listed above, the Hays entities will process such personal data as joint controllers for the purpose of Article 26(1) of the GDPR.

We adhere to the requirements imposed by the GDPR in relation to the establishment of joint controller relationships between Hays entities.

If you wish to exercise your rights under the GDPR in relation to the processing of your personal data by Hays entities operating on a joint controller basis, please contact us using the channels set out above.

If you have engaged with one of the Hays entities listed above by signing up for or otherwise expressing an interest in receiving Hays’ recruitment services, that Hays entity may share your personal data with the other Hays entities listed above and subject to any additional local law requirements, any of these Hays entities may rely on soft opt-in consent in order to send you e-marketing messages that are likely to be of interest to you.

 

 

 

 

ANNEX 2 – HOW TO CONTACT YOUR LOCAL SUPERVISORY AUTHORITY

 

Country in which you use Hays’ services or supply Hays with services Details of your local supervisory authority
Germany Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit Baden-Württemberg.

·      Post: Postfach 10 29 32, 70025 Stuttgart

·      Email: poststelle@lfdi.bwl.de

·      Phone: (+49) 0711/61 55 41 – 10

·      Fax: 0711/61 55 41 – 15

 

ANNEX 3 – COUNTRY-SPECIFIC VARIATIONS TO OUR PRIVACY POLICY

 

JURISDICTION COUNTRY-SPECIFIC LEGAL REQUIREMENT
Germany Referees

Where a referee is being asked to give a reference based on their professional experience of a Candidate, we will not use the referee’s details to reach out to get in touch in the alternative capacity as a Client unless we are explicitly asked to do so by the referee.

Prospective Candidate Data

In relation to the ways in which we collect your data, if we collect your personal data from a third party online platform/website that prohibits data scraping in its terms of use, we will take this into account in determining whether to collect your data from such sources.

We use Prospective Candidate data to work out whether you might be interested in, or might benefit from, our services, and to assess whether and how we might be able to assist you. If we think we can help, we will use your contact details to get in touch with you and find out if you are interested in our services. In Germany, we do this not via email, but via phone or messages via a the job network (unless you have consented to be contacted via email).

Use of sensitive or special category Candidate Data

Race or ethnic background

In Germany, we collect details of our Candidates’ religious affiliation to facilitate our payroll process. As this is a necessary legal requirement, we will not seek your explicit consent to process this information.

DSARs

In accordance with local law, we have the right to refuse to respond to your DSAR in circumstances where your data are only being held: (i) pursuant to a legal obligation to retain them; or (ii) for the purposes of monitoring data protection or safeguarding data, in each case where providing the information would require a disproportionate effort, and appropriate technical and organisational measures make processing for other purposes impossible.

Requests to erase your data

Where your data are not being processed in an automated way, unless your data are being processed unlawfully, we will not be required to erase your data if erasure would be impossible or would involve a disproportionate effort due to the specific method of storage, provided that we think your interest in erasure is minimal.

Where your data are being processed in an automated way, we will also have the right to refuse to erase your data if we have reason to believe that such erasure will adversely affect your legitimate interests, or if such erasure would cause us to breach any legal obligation to retain your data for a specific period. Instead, in these circumstances, processing of your data will be restricted in the particular ways envisaged by the GDPR.

Marketing, Retargeting and Market Research Purposes

Soft-opt-In

As described in the main body of our Privacy Policy, we are entitled to rely on “soft-opt-in” consent in respect of certain marketing messages that we wish to send to you. The conditions that apply to our using of soft-opt-in consent are that: (i) we have obtained your email address in connection with the sale of goods or services; (ii) we use that address only for direct advertising of our own (or substantially similar) services; (iii) you have not objected to this use; and (iv) we clearly advise you, in each such communication, of your right to opt-out.

Opt-in

In all other e-marketing circumstances, we are required to obtain your specific “opt-in” consent and we are required to keep records of such consent having been received. To comply with our obligations under the Act Against Unfair Competition, we undertake what is commonly known as the “double-opt-in” consent procedure, which is where we first ask you to opt-in to receive e-marketing, and we then send you an email asking you to confirm that you have given your consent. We may only add you to our marketing list once we have received this second email confirmation.

Retargeting

When you consented to the transfer of data to our advertising partners we send your data (e.g. your email address, your name, your phone number) in an encrypted and pseudonymised way (so called “hashed”) to our advertising partners (for a list of our advertising partners, see below). They compare this data with the data they already process about you and if they match, the partners enable us to run targeted advertising on those matches or on similar groups of people like you, which means the partners display on their platforms Hays advertising which are specially designed for you or for people like you. After the creation of the matches, your encrypted data is automatically deleted again at our partners. The partners do not gain new addresses as a result of this. We think this is a great benefit for you as you get only those advertising which suits your needs.

Hays group companies & Hays advertising partners

When we mention Hays group companies in Germany, Austria, Denmark and Switzerland in the context of our advertising consent wording, we mean the following legal entities:

·      Hays AG, based in Germany

·      Hays Professional Solutions GmbH, based in Germany

·      Hays Talent Solutions GmbH, based in Germany

·      Emposo GmbH, based in Germany

·      Hays Holding GmbH, based in Germany

·      Hays Beteiligungs GmbH & Co.KG, based in Germany

·      Hays Vorrat 01 GmbH, based in Germany

·      Hays (Schweiz) AG, based in Switzerland

·      Hays Talent Solutions (Schweiz) GmbH, based in Switzerland

·      Hays Österreich GmbH, based in Austria

·      Hays Professional Solutions Österreich GmbH, based in Austria

·      Hays Specialist Recruitment Denmark A/S, based in Denmark

When we talk about advertising partners in the context of our advertising consent wording, we mean the following partners:

·      Facebook Inc, based in the USA, (https://www.facebook.com/about/privacy/update)

·      LinkedIn Corporation based in the USA, (https://www.linkedin.com/legal/privacy-policy?trk=homepage-basic_footer-privacy-policy)

·      Google Ireland Limited, based in Ireland (https://policies.google.com/privacy)

Transfer outside of the EWR

Where we have asked you for your marketing consent regarding our advertising partners and where those parties are located outside of the European Economic Area, you consent (Art. 49 I a GDPR) to a transfer outside of the European Economic Area, and you are aware that there might be a lower level of data protection with these providers/countries than it is the case in the European Economic Area.

There might be in particular a risk that your data may be accessed through authorities for surveillance purposes, even without legal redress procedures. Exercising data protection rights, you know, and you are familiar with under the GDPR may be more difficult or even impossible.

Market Research Purposes

When you consented to the use of your personal data for market research purposes, this means that we will run surveys regarding satisfaction, NetPromoterScore, personnel topics, wishes, offers, socio-demographic characteristics, new platform testing, test groups, UX testing and brand panels.

Distinction between recruitment candidates and employees

Certain aspects of German law suggest a blurring of the line between recruitment candidates and employees. While we do not consider that this blurring was intended to apply in respect of candidates in the context of a recruitment business, should that not be the case, we would rely on the employment-specific provisions of the GDPR (and German law, i.e. the German Data Protection Act-new) to ensure that we can continue to process your data fairly and lawfully.

The employment-specific provisions permit the processing of personal data of employees for employment-related purposes where necessary for hiring decisions or, after hiring, for carrying out or terminating the employment contract or to exercise or satisfy rights and obligations of employees’ representation laid down by law or by collective agreements or other agreements between the employer and any staff council. For more information, please see section 26 of the German Data Protection Act-new.

ID Check for Pay-Agent Services (for Suppliers and Clients)

Purpose of data collection / kind of data we collect

As we provide you payment services according to § 10 Section 1 ZAG, we are obliged by the Money Laundering Act to establish the identity of each of our contractual partners or the person acting on their behalf and to document this. For this purpose, we use a web-based video identity verification process to make identification as convenient as possible for you. During this procedure, a Hays employee or an employee of our service provider, acting on our behalf and according to our instructions, will ask you to identify yourself by means of a camera. The interview will be recorded audio-visually and various images (screenshots) will be taken of the ID document you are using (the front and back, the respective security features), as well as of yourself. For this purpose, we ask you in at the outset of the interview, but before we start recording, for your consent under banking law in relation to the following:

 

(“We will take photos of you, as well as of the complete front and back of your ID card (including its security features) once in the course of this identity verification. Furthermore, the video call now conducted for the purpose of establishing your identity will be recorded visually and acoustically. We will store this data in accordance with our legal obligations. In this way, we will be able to provide proof that we have properly executed the videoIdent at any time upon request by the applicable regulatory authority.”)

 

Furthermore, the information contained on your identification document (for example, first name, last name, citizenship, etc.) is ocumented, stored and otherwise processed as part of the identity verification process.

Our processing of this information is necessary to ensure that we have identified you correctly and to document the identity verification process correctly.

Legal Basis

Article 6 I c GDPR (compliance with a legal obligation), Article 6 I a GDPR (consent) and §§ 11, 8 GwG (Money Laundering Act)

Retention Period

In accordance with the requirements of the Money Laundering Act, we retain the documents produced in their entirety for the duration of our business relationship with you or your organisation and beyond that for a period of 5 years.

Alternatives

Video identification is the fastest and most convenient method for you to identify yourself to us. We can and will also offer you alternative solutions for identification if you ask us about this and explicitly request an alternative.

 

ID Check for all other Hays services (for Candidates and Suppliers)

Purpose of data collection / kind of data we collect

In today’s virtual age, we unfortunately no longer meet many of our candidates, temporary workers and suppliers in person. As a result, we need to verify the identity of people (or in the case of organisations, people acting on their behalf) that we are seeking to do business with. This is done in for our own legitimate interests, namely to maintain internal compliance standards as well as to comply with our legal obligations (for example, we are obliged not to provide any or only limited services to “sanctioned persons”).

 

For this purpose, we use a web-based video identity verification process to make identification as convenient as possible for you. During this process, a Hays employee or an employee of our service provider, acting on our behalf and according to our instructions, will ask you to identify yourself using a camera. The interview will be recorded audio-visually and various images (screenshots) will be taken of the ID document you are using (the front and back, the respective security features), as well as of yourself. For this purpose, we ask for your consent at the outset of the interview, but before we start recording in relation to the following:

(“We will take photos of you, as well as of the complete front and back of your ID card (including its security features) once in the course of this identity verification process. Furthermore, the video call now conducted for the purpose of establishing your identity will be recorded visually and acoustically. We will store this data in accordance with our legal obligations.”)

 

Furthermore, the information contained on your identification document (for example, first name, last name, citizenship, etc.) is documented, stored and otherwise processed as part of this identity verification process.  Afterwards, we check this information and if it turns out for us that the check was successful, we delete this data. In the event of discrepancies, we will clarify these with you and retain the data for this period.

This information is necessary to ensure identification and to document the identity verification process correctly.

Legal Basis

Article 6 I f GDPR (legitimate interests condition)

Retention Period

We keep the data collected during the call for the period of the identity check and delete it afterwards. This period is usually a few days. After a successful identity verification check, we will keep a note on your file that your identity has been checked for the duration of our business relationship and for a period of 3 years beyond that.

Alternatives

Video identification is the fastest and most convenient method for you to identify yourself to us. We can and will also offer you alternative solutions for identification if you ask us about this and explicitly request an alternative.

  If you have visited our tribeworks platform via www.tribeworks.de, the following information applies in addition to or in deviation from our privacy policy.

tribeworks is our digital recruitment platform from Hays, which enables candidates (called talents on tribeworks) and clients to manage the recruitment and staffing process independently and digitally with Hays. After registration, various functions are offered that enable candidates and clients to manage the process from profile and project creation to the interview phase, booking and invoicing. The platform is currently aimed at freelance IT specialists and small and medium-sized companies for the recruitment of IT projects in Germany.

Candidates section

“How is your personal data used?”

In addition to the purposes already listed, one of the main reasons we use your personal information is to create meaningful candidate profiles on tribeworks and to enable a comparison with our clients’ searches and to help you find projects that may be suitable for you. The more information we have about you, your skills and your goals, the better we can tailor our service to you and maintain an up-to-date candidate profile about you. We have listed below different ways in which we may use and process your personal data for this purpose and in accordance with any applicable laws and regulations. Please note that this list is not exhaustive.

·      Matching data with project requests from potential clients and displaying your profile to our clients on tribeworks;

·      Storing (and updating if necessary) your data in our database so that we can contact you in connection with potential projects.

If you have registered on tribeworks, we may rely on the legal basis of performance of contract to the extent that the processing activity we intend to undertake is necessary for the purposes of the contract or to deal with your enquiry. If you have given us your consent, we may transfer your personal data collected by tribeworks to the general Hays recruiting database (which sits outside of the tribeworks platform). There it will be processed in accordance with the Hays Privacy Policy. We may also use your personal data for the purposes described in the section “How we use your personal data” if we consider this to be justified by our legitimate interests, as set out in this section.

“How is your personal data collected?”

In addition, we collect your data directly from you via the input masks on tribeworks.

Customers section

“What types of personal data are collected?

We also collect the following information:

·      Billing data such as tax number, billing address;

·      Data about your company, if you provide this voluntarily, such as company size, website, logo.

“How is your personal data used?”

In addition, one of the main reasons we use information about customers is to provide them with access to tribeworks and services related to tribeworks and to enable the customer to find the right candidate for their project. This will include: (i) providing you with access to tribeworks and/or (ii) providing you and your employees with tribeworks-related services and (iii) identifying candidates that we believe are suitable for you or your organisation.

If you have registered for tribeworks, we may rely on the legal basis of performance of contract to the extent that the processing activity we intend to carry out is necessary for the purposes of the contract or processing your enquiry. Otherwise, we may use your personal data for the purposes described in the section “How we use your personal data” if we consider this to be justified by our legitimate interests, as set out in that section.

“How is your personal data collected?”

In addition, we collect your data directly from you via the input masks on tribeworks.

Suppliers section

“How is your personal data collected?”

In addition, we collect your data directly from you via the input masks on tribeworks.

  Cookies Policy

Friendly Captcha

We have integrated the Friendly Captcha service by the provider Friendly Captcha GmbH, Am Anger 3-5, 82237 Wörthsee, Germany (“Friendly Captcha“) into certain areas of our website to make it more difficult for automated programs and scripts (“bots“) to use our website, protecting it from spam and abuse. When using our website where Friendly Captcha is integrated, your browser transmits certain data including connection data, environment data, interaction data, and functional data to Friendly Captcha, which then analyses the data to determine whether you are a human user or a bot, and then transmits this result to us. The legal basis we rely on for processing your data using Friendly Captcha is that we deem it necessary to do so for our legitimate interests under Article 6(1)(f) of the GDPR. Namely, it is in our interests and your interests for us to prevent and take measures against fraud, unauthorised use of our System and other illegal or harmful activity, to protect ourselves, you, and others, and to ensure data security.

For more data privacy information and to understand more about what data will be processed related to our use of Friendly Captcha, please click here.

For more information about Friendly Captcha, please click here.

 

  Hays PayAgent Service

 

As part of our PayAgent Service, in which we process payments between our Clients and their external personnel suppliers in the field of temporary employment, we process the following information in addition to the personal data already mentioned in our Privacy Policy:

 

Client section

“What kind of personal information do we collect?”

 

We also collect the following data about you or individual contact persons in your company:

 

Key identification and contact information

–        Bank details of the company

–        Tax identification number (TAX ID) / identification number

 

“How do we collect your personal data?”

 

In addition, we collect your data directly from you via the interface we provide to your accounting or billing system or by manually entering your data on our website.

 

“How do we use your personal data?”

 

We will use this data to provide our service, specifically the PayAgent service. This means that we process payments to your third-party suppliers on your behalf.

 

Why and how we process your information Type of personal data used Legal basis relied upon
Processing payments to your external personnel suppliers ·       Key identification and contact information

·       Additional information that you choose to tell us

Legitimate interests, namely it is in our interests and in your interests

·       to process payments from your external personnel suppliers as efficiently as possible

Retention of documentation of payments that we have processed for you ·       Key identification and contact information

·       Additional information that you choose to tell us

Fulfilment of a legal obligation, including when we:

·       need to fulfil our obligations under the Payment Services Supervision Act.

 

“How long do we keep your personal data?”

 

In addition, Hays will only process and store your personal data for as long as is necessary for the duration of payment processing and invoicing, unless statutory retention periods provide for a longer retention period, in particular in accordance with Section 30 ZAG, Section 257 HGB and Section 147 AO (up to ten years).

 

 

Section Suppliers and other third parties

Definition

For the purposes of this privacy policy, we treat our Clients’ external personnel suppliers for temporary employment as “suppliers and other third parties”. This also includes the personal data of employees of external personnel suppliers, such as employees provided to our customers via labor leasing. The sections “Suppliers and other third parties” and the general parts of this privacy policy therefore apply to these external personnel suppliers.

 

“What kind of personal information do we collect?”

 

We also collect the following data about you or individual contact persons in your company:

 

Key identification and contact information

–        Tax identification number (TAX ID)

–        Personnel numbers or other ID

 

Billing-relevant data on the supply of external personnel between the Client and external personnel supplier

–        Name of employees of the external personnel supplier

–        Billing rate of the employee of the external personnel supplier

–        Billable working hours of the employee of the external personnel supplier

–        Work location of the employee of the external personnel supplier

 

“How do we collect your personal data?”

 

In addition, we collect your data directly from you via the interface we provide to your accounting or billing system or by manually entering your data on our website.

 

However, we do not receive the personal data of employees of external personnel suppliers directly from them via the same channels, but via third parties, namely the external personnel supplier or the Client.

 

“How do we use your personal data?”

 

We will use this data to provide our service, specifically the PayAgent service. This means that we process payments to your third-party suppliers on your behalf.

 

Why and how we process your data Type of personal data that is used Legal basis
Billing your Client for the external personnel services you provide by issuing invoices to the Client on your behalf and processing the payment flows ·       Key identification and contact information

·       Billing-relevant data on the supply of external personnel between the customer and external personnel supplier

·       Additional information that you choose to tell us

Legitimate interests, namely it is in our interests and in your interests,

·       To handle the billing process for external personnel services to your Client as efficiently as possible

Retention of documentation of invoices and payments that we have processed for you ·       Key identification and contact information

·       Billing-relevant data on the supply of external personnel between the customer and external personnel supplier

·       Additional information that you choose to tell us

Fulfilment of a legal obligation, including when we:

·       need to fulfil our obligations under the Payment Services Supervision Act..

 

“How long do we keep your personal data?”

 

In addition, Hays will only process and store personal data for as long as is necessary for the duration of payment processing and invoicing, unless statutory retention periods provide for a longer retention period, in particular in accordance with Section 30 ZAG, Section 257 HGB and Section 147 AO (up to ten years).