Semiconductors

Technical Documentation as a Fixed-Scope Delivery

Framework call-off in its seventh year, volume more than ten times larger

Hands on a laptop, above them a folder structure with documents
>10×call-off volume since 2020

Project

Semiconductors · Engineering Services

  • Global semiconductor manufacturer, documentation service unit of development
  • Manuals, data sheets, errata sheets, application notes, security guidelines
  • Migration to the XML/DITA editorial system and tool development for the editorial team
  • Annual call-offs since 2020, currently €803,000 per year
  • Fixed-scope delivery with framework call-off
  • Acceptance per ticket

Challenge

  • Documentation must be ready for product release, with demand fluctuating with product cycles
  • Migrate the FrameMaker and Word inventory to DITA while editing continues
  • Keep product and terminology knowledge stable over years

Solution

  • Every package as a ticket: complexity agreed, written acceptance, two-year warranty
  • Well-established editorial team in the client’s publication chain
  • Conversion, validation and test import into the XML/DITA system
  • Tool development: XSLT, DITA plug-ins, Word templates, terminology management

Result

  • Eight annual call-offs in a row, 2026/27 call-off of €400,000 already placed
  • Call-off volume grown from €59,000 to €803,000 per year
  • The client pays only for accepted packages: no minimum purchase, no fixed costs

Engineering Services

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