Challenge
- Documentation must be ready for product release, with demand fluctuating with product cycles
- Migrate the FrameMaker and Word inventory to DITA while editing continues
- Keep product and terminology knowledge stable over years
Semiconductors
Technical Documentation as a Fixed-Scope Delivery
Framework call-off in its seventh year, volume more than ten times larger
>10×call-off volume since 2020
Project
Semiconductors · Engineering Services
- Global semiconductor manufacturer, documentation service unit of development
- Manuals, data sheets, errata sheets, application notes, security guidelines
- Migration to the XML/DITA editorial system and tool development for the editorial team
- Annual call-offs since 2020, currently €803,000 per year
- Fixed-scope delivery with framework call-off
- Acceptance per ticket
Solution
- Every package as a ticket: complexity agreed, written acceptance, two-year warranty
- Well-established editorial team in the client’s publication chain
- Conversion, validation and test import into the XML/DITA system
- Tool development: XSLT, DITA plug-ins, Word templates, terminology management
Result
- Eight annual call-offs in a row, 2026/27 call-off of €400,000 already placed
- Call-off volume grown from €59,000 to €803,000 per year
- The client pays only for accepted packages: no minimum purchase, no fixed costs
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